Cox Communications is an American company offering services in the United States for digital cable television, telecommunications, and home automation customers.
The company has more than 6.2 million customers, including 2.9 million digital cable subscribers, 3.5 million internet subscribers, and almost 3.2 million mobile phone subscribers.
Cox is the third-largest cable television provider in the United States, the seventh-largest telephone carrier in the nation. If you’re having issues and need to contact their customer service, here’s how to do it.
Overview: How Does Cox’s Customer Service Work?
Cox Complete Care offers residential customers a cost-effective, comprehensive, simple solution in the form of a technician service.
This service is for troubleshooting and resolution of PC, laptop, and application problems with an in-home internal wiring department you can contact.
They have a Personal IT support desk that offers assistance 24/7, 365 days a year via talk, mobile, and remote machine access for questions and problems.
You can have your questions in n answer English or Spanish, and, you can get immunity from future charges on in-home trouble calls depending on your situation.
Cox Complete Care
Cox Complete Care is the most extensive and sophisticated support for Cox to date. For just $10 a month, get round-the-clock assistance for all your tech support needs.
Call (877) COX-ASST to get started. For your most challenging tech problems, obtain expert assistance. With Cox Full Care, you will have access to online, over-the-phone, and in-home service whenever you need it.
Their technicians can patch broken cables, fix worn-out outlets, and recognize bad connections. Get the answers to the technology you need at any time. They’re available 24/7/365 online.
They can help you with the following.
- Help for Advanced Tech
- Get 24/7 answers for your connected devices online or on the phone, like Google Home and Amazon Alexa.
- Removal of malware
- Installment and reconfiguration of applications
- Training for general troubleshooting and technology
- In-Home Tech
- The $75 service call fee (some exceptions apply) protects you.
- Fittings, splitters, and wiring will be fixed and replaced,
- Poor links, unauthorized outlets, and jacks can be detected by technology.
- Modems, routers, and other Cox devices will be checked.
Rural Areas
Please feel free to contact Cox at the telephone number and/or email address below for the completion of rural call problems (i.e., problems with completing calls to rural areas).
Please fill in as much information about the problem as possible, as well as your contact information, so that Cox can reach out to investigate it.
- Email: CCIATL-RuralCallCompletion@cox.com
- Tel: 855-275-6862
Don’t forget to provide as much details as possible, including the rural telephone number(s) for the party having difficulty completing the call, along with your name, address, and phone number, the nature of the issue
If you believe that calls to a phone number served by Cox are being diverted by mistake, please contact Cox Customer Service at 877-570-5698 to report call blocking issues.
Live Chat, Call Sales, Call Support
Here’s the schedule for live chat.
- 24 hours a day, 7 days a week
- Sales: Mon – Fri, 8am – 11pm ET
- Sat, 11am – 4pm ET
- Sun, 11am – 4pm ET
To call Cox to order a new service or ask questions about a continuing order or to improve your service, these are the hours.
- Mon – Fri, 8am – 11pm ET
- Sat, 10am – 7pm ET
- Sun, 11am – 4pm ET
- 1-866-456-9944
Call Cox to check your balance, create a refund, receive technical support for your Cox Business services.
- 24 hours a day, 7 days a week
- Mon – Fri, 8am – 5pm ET
- 1-866-272-5777
Cox App
You can monitor your account at any time with the Cox Company MyAccount app, directly from your mobile device. Click these links to start downloading for Apple Store and Google Play!
Conclusion
Getting quality customer service for services like internet and cable should be easy, and Cox does a pretty good job of it. Don’t forget to visit Cox’s page for answers to more questions.