With the advancements in technology, most business owners are now actively shifting to an online platform. They are constantly seeking opportunities that will bridge the gap between their services and their target audience.
Shopify has emerged as a leader in facilitating e-commerce websites to build and expand the business. An all-in-one commerce solution, it caters to the diverse needs right from setting up your business to providing advertising solutions and optimization.
Moreover, this platform provides exceptional customer service to aid you in establishing your online business. Listed below are all of the ways in which you can contact Shopify customer care to guide you as you embark upon this new journey.
Shopify Support
Whether you are looking for ideas to enhance your business plan or are facing general troubleshooting issues with the website, you can reach out to the staff 24×7. This can be done through the three methods listed below.
Community Forums
Shopify Community Forums serve as an easily accessible connectivity platform that allows you to interact with like-minded customers who are scouting for lucrative e-commerce opportunities.
What’s more; you can engage in discussion forums, review feedback provided by satisfied customers, and avail all the necessary information at the click of a few buttons.
Help Center
Shopify Help Center is a one-stop destination for all your e-commerce questions. This includes a step-by-step guide to start your business, followed by tips to increase your sales and subsequently manage the growth of your business.
And that’s not all, you can seek consultation regarding marketing strategies and further expansions.
Contact Support
If you are an existing customer of Shopify and are encountering any complications in accessing the diverse benefits, then you can directly reach out to the customer support team through this platform.
In order to do so, you will have to log in to your Shopify account with your registered ID and password. Then, you can express your particular grievances by either writing an email or by calling customer service.
Alternatively, you can choose to continue without logging in. Thereafter, you will be redirected to a page wherein you can ask your query pertaining to any given issue that you may be encountering.
Furthermore, you will also receive detailed information related to the process of documentation as well as community support.
Shopify Experts Marketplace
You might experience some roadblocks when you are starting out on your e-commerce journey, especially if you are a novice in the business.
To help you along every step of the way, Shopify provides an excellent platform that enables you to connect with leading market experts who will assist you in getting the best solutions to build your business.
These experts work for renowned agencies or are reputed freelancers who bring demonstrative experience to the field. Their areas of expertise range across marketing, development, visual designing, content writing, and store setup.
There are primarily two ways in which you can easily connect with an expert of your choice.
Explore Services
This platform helps you to connect with experienced freelancers who can help you to increase the outreach of your e-commerce website.
These include myriad services such as marketing, store setup, development and troubleshooting, visual content and branding, content writing, and expert guidance.
You can click on the respective links that will redirect you to the specific page. Each page will have different tabs describing the various skill sets that you may be scouting for. Thereafter, click on that tab and select the View Experts option.
You will be led to a page that has all relevant information pertaining to the job profile in addition to the corresponding charges that you will have to bear. Select the option that suits your requirements the best.
Create a Job
This is a more direct way of approaching the concerned experts who you think will be assets for the growth and sustenance of your e-commerce website. For this, you can visit the Experts Marketplace portal and click on the option Create a Job.
Then, you will have to log in using your registered store name. After doing so, you will be redirected to a page wherein you can post your specific job requirement along with all relevant details.
The Bottom Line
Setting up a lucrative e-commerce business may seem like a tedious task with all the intricacies involved in it. And that’s true, but receiving help from an expert who is well-versed in the field can make it easy.
Furthermore, you will always receive swift customer service for all your queries as companies with the repute of Shopify tend to value their customers before anything else.