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Xiaomi Mi Warranty in India

June 18, 2016




Xiaomi – Mi is a Chinese company, which is fourth largest company in the world. Xiaomi Makes Mobiles phones, tablet, computers and other smart home devices. Xiaomi products has limited warranty in India. For handset and accessory defects under normal use circumstances and at the discretion of the company, Xiaomi will provide free of charge repair and/or replacement services within the warranty period. For queries on the product and warranty related inquiries, please contact  1800-103-6286 Hotline service is available from 9 a.m. to 6 p.m. local time.  Please feel free to email us at service.in@xiaomi.com outside of those hours.

HANDSET LIMITED WARRANTY

Handset Hardware :  1 Year
Xiaomi original battery, adapter and other accessories packaged: 6 months
The Limited Warranty starts from the day the customer receives the product.

 

HANDSET DEFECTS LIST

Item Performance Defects
Phones / Tablets Screen failure including no display/abnormal display
Phone / tablet does not start, unable to log or make calls
Phone / tablet does not vibrate or ring
Abnormal shutdown
Poor contact with SIM cards
Button failure
No sound or abnormal sound volume
Shell crack damage due to structural or material factors
Battery Charger The original charger does not work.
Battery Phone / tablet doesn‘t work after fully charged or cannot charge
USB Cables Do not work

 

ACCESSORY PRODUCT LIMITED WARRANTY

Item

Scope of Warranty

Xiaomi Mi Battery

6 months

Xiaomi Mi Battery Charger

6 months

Xiaomi Mi USB Cable

6 months

Xiaomi Mi Band

1 year(excluding strap)

Xiaomi Mi Headphone

6 months

Xiaomi Mi LED Light

6 months

Xiaomi Mi USB Fan

6 months

Xiaomi Mi Power Bank

6 months

Xiaomi Mi Bluetooth Speaker

12 months

  1. Prior to contacting a Xiaomi service agent, please ensure the following information is at hand:
    • Model, serial number, and IMEI number if available.
    • Customer’s full address and contact information.
    • Purchase order number, a copy of the customer’s original invoice/receipt.
  2. This warranty does not cover the following cases:

    • If the product serial number, IMEI number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered. If any accessory or external part of the product is missing.
    • If any damage occurs in/on outer surface of the product, including but not limited to cracks, dents or scratches on the exterior cases, screens, camera lenses, buttons and other attachments.
    • For Mi Band strap, if it becomes dirty or damaged due to contact with chemical agents, sharp objects, improper handling, accident, abuse, or under abnormal use or conditions such as sauna, swimming, and so forth.
    • General maintenance, password reset assistance, cleaning, application update/installation, product demonstration, or any other service other than repair/replacement;
    • Deterioration of the product caused by normal wearing and tearing, including but not limited to rust or stains;
    • Any other circumstances that are contradictory or are not in compliance with business ethics.

 

 

 





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