If you haven’t heard of Facebook, you are likely venturing out of your cabin in the woods for the first time in two decades. Facebook is an American company that provides social networking services online.
Mark Zuckerberg and others were all students at Harvard University when they formed Facebook in 2004. With over a billion users, Facebook is the world’s largest social network, and over half of that billion use Facebook every day.
As they continue to broaden their network, services, and goods, contacting their customer support becomes more difficult when you need assistance. Up next we’re going to tell you how to contact customer support for Facebook.
Brief Company History
Facebook’s popularity stems in part from the insistence of co-founder Zuckerberg from the very beginning that participants be honest about who they are; users are discouraged from assuming false identities.
The organization’s management argued that openness is essential for personal relationships to be established. It is also necessary for ideas and knowledge to be exchanged, and society to be created.
It also noted that Facebook users’ bottom-up, peer-to-peer networking makes it easier for companies to communicate their products to customers. The organization has a complex early history.
It started in 2003 at Harvard University as Facemash, an online service for students to assess their fellow students’ attractiveness. Since the primary developer, Zuckerberg, in securing capital for breaching university policy, it was shut down after two days.
Official Facebook Launch
Facebook.com, a social network, was launched in February 2004. Harvard students who signed up for the service could share pictures of themselves and personal information, such as their class schedules and clubs to which they belonged,
Its popularity grew, and students were soon invited to enter other prestigious colleges, such as Yale and Stanford Universities.
How to Contact Facebook’s Customer Support
Don’t Bother Trying to Call Facebook
If you dial any of the Palo Alto-area phone numbers – 650-543-4800 and 650-308-7300 0 – you’ll get a recording.
It will bring you through various menus, each choice eventually leading you to send an email to a suitable account. Both include press@FB.com for media inquiries, and for law enforcement matters, records@FB.com.
This is What to Do
You’ll first need to log into your account if you want to contact Facebook. Then, look up at the screen’s top right corner.
There, inside a dark circle, you can see a little question mark. Click it, then pick ‘Report a Problem’ from the drop-down menu.
Another menu that provides three clickable options will pop up as per follows.
- Issuing payments
- Anything that doesn’t function
- Abuse Content
You’ll know where to go if you report hate speech or an issue with your account, such as, say, trouble uploading images. (For the hate, “Abusive Material,” “Something Isn’t Working” for the upload issue, e.g.).
But Facebook is inscrutable for more general customer service inquiries.
Live Chat Support for Business
For small business advertisers, Facebook introduced the Advertising Manager app and generated innovative and educational tools. Via live online chat, businesses that advertise on Facebook now have access to one-on-one support.
Advertisers can chat and screen share with a professional advertisement specialist by clicking “Get Help” on the business page’s Facebook. This will get you quick answers to their Facebook advertising queries.
Live chat on the desktop will roll out later in the year to more countries in the US, UK, and Ireland now and then. They will also test mobile chat and phone support and announce new support channels when they become available.
Facebook’s Other Platforms
Another way to communicate with Facebook is to reach out to them via another social media site or mention them.
You can send a direct message via Twitter to FB or use their Twitter account @Facebook in a Tweet that you write. They are likely to see it if it gets enough traction.
So you can approach via Instagram, including in a post on Facebook, but unless you get a lot of love on that snap, you’re probably better back at the Facebook Support Center.
Facebook customer service is not great like many of the top brands in the world do. There is no phone-based customer support and users are instructed to solve their issues through the community.
If assistance by a Facebook staff member is required, users must first find their problem at the help center and send a request form for support. Using the wrong form will result in the request being deferred or even fully ignored.